Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

How many people will clean my home?

Our cleaners work solo or in a small team of two.  We believe in providing personal service with a personal touch. 


Will I always have the same cleaner?

We make every effort to have the same person clean your home each visit. Occasionally there may be a change due to illness, vacations and staff changes. If your cleaner is not available, we'll send another trained cleaner with management oversight. You can rest assured your home will be consistently cleaned.  


Are you bonded and insured?

Oh yes! Our comprehensive insurance cover delivers total peace of mind. We have made sure that trusting us with your home is as risk-free as possible. Accidents do occasionally happen but if they do we will ensure that everything is resolved as quickly as possible. We can even send you a certificate validating our insurance.


What if something gets broken?

We know that sometimes unfortunate accidents happen. When damage does occur, we will notify you asap and we’ll do our best to make it right. Our cleaners are trained to immediately report any damages to our office. 


Share the big news

Have you opened a new location, redesigned your shop, or added a new product or service? Don't keep it to yourself, let folks know.


How do I pay for my cleaning? 

Customers have questions, you have answers. Display the most frequently asked questions, so everybody benefits.

Announce coming events

Having a big sale, on-site celebrity, or other event? Be sure to announce it so everybody knows and gets excited about it.


Should I tip my cleaning provider?

Are your customers raving about you on social media? Share their great stories to help turn potential customers into loyal ones.


What is your cancellation policy? 

Running a holiday sale or weekly special? Definitely promote it here to get customers excited about getting a sweet deal.


What if my cleaning falls on a holiday?

Have you opened a new location, redesigned your shop, or added a new product or service? Don't keep it to yourself, let folks know.


How do I give feedback on my cleaning? 

Customers have questions, you have answers. Display the most frequently asked questions, so everybody benefits.

Still have questions?

We're here for you. Call us or send us a message.


Phone 8 AM - 4 PM

1-239-495-5000

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